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Stakeholders-Q/E Management Model Identification of stakeholders and deploying their needs is a basic part of quality and environmental management system. Proper planning and target setting is required stakeholders analysis to be integrated into A process of quality and environmental management systems. The stakeholder-Q/E management model describes the position of stakeholder analysis in the cycle of quality and environmental management system. This model follows a PDCA approach and it is adaptable with a process model in ISO 9001.  This model represents the role of stakeholders’ analysis in planning of quality and environmental systems while it doesn’t show any start point. It means that the planning of quality and environmental management systems can be started by stakeholders’ analysis or after monitoring and measurement of quality objectives. This characteristic makes the model applicable both for newly established quality and environmental management systems as well as implemented systems.
Stakeholders-Process Management Model
The model for integrating stakeholders' analysis into process management approach (Courtesy ISO9001 and ISO9004 standards). The differences of this model to those represented in ISO9001 and ISO9004 are: ü Proposing stakeholders analysis as a membrane/ border to the quality management system ü Change the title of interested parties to stakeholders ü Changing requirements to requirements and expectations
According to this model, stakeholders’ analysis can be used as a tool for interacting with stakeholders. Customer are assumed as a part of stakeholders. |
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