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Master thesis 1, Industrial engineering

Quality perspective to waste management systems 
"Study of stakeholders"

    Environmental aspects have been intentioned more in recent years and the waste problem has a great impact in this matter. Due to this fact, waste management systems have been developed and new waste treatment methods as well as waste recovery and reduction have been introduced. These methods are focused on preserving the environment as a core issue. Despite of high effort and investment in waste management system, the environment is faced with large impact due to high amount of landfill. This problem is a worldwide issue and can be seen both in developed and developing countries.


    In this research, quality and environmental management system planning in waste management has been analysed through stakeholders’ analysis. Waste management systems have been investigated in two cities, one in the Middle East and another in Scandinavia. Results of this research show that stakeholders’ analysis can be applied into quality management system planning in order to ensure municipalities and waste management companies to set SMART quality objectives which meet all stakeholders’ requirements. This approach is recommended to be used in technology transfer projects.


    Proposed model in this research, defines the role of stakeholders’ analysis into quality and environmental management system planning.


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